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frequently asked questions

To help with any questions that you may have about the mychoice loyalty program, we have included a list of frequently asked questions below.

Do all casinos owned by Penn Gaming offer mychoice?
I’m a current mychoice card member. Will my card still work?
I’m a current Marquee Rewards member. Will my card still work?
What if I have a Marquee Rewards card and a mychoice card?
program and rewards
What is mychoice?
What are the tier levels and how do I move up the tier levels?
What happens if I lose my mychoice card?
If I lose my card, do I lose my benefits?
How do I earn tier points and mycash?
My mychoice card expired, can I still use it?
Will my points and mycash accumulate at all mychoice locations?
Will mycash expire?
Will an offer I received be available to me at any mychoice location?
How long after I upgrade can I book my Las Vegas, and cruise benefit (when eligible)?
How do I get offers in the mail?
Why do I need a PIN (personal identification number)?
Why have my offers decreased?
account activation and login
How do I activate my online account?
Why did I receive an error message while activating my account?
How do I change my password if I have forgotten it?
Why do I need to validate my account?
How do I change the email address on my account?
How do I change the mailing address on my account?
How do I access myconnection?
How do I send VIP services a message?
How do I send my host a message?
Why don’t I see my host in myconnection?
Are my myconnection messages private?
How do I change the default property in myconnection?
did we answer your questions?
If not please contact us here: submit your question.